Once your films are edited and ready to go (about three weeks), we’ll send you an email with a download link. We highly recommend you back up your films in at least two different places - we’ll keep them backed up for six months, but after that, it’s all yours!

We use modern Panasonic camcorders. This way we’re able to ensure they’re as reliable as possible (within reason - see “what happens if something goes wrong?” below) while still giving you that camcorder look, with all the movement and zoom ins of 90s home videos. We add the vibe in editing so that you can get the vintage look you love while not having to worry about a 30 year old camcorder breaking down!

Not at all! These camcorders are set up so that a kid could use them (which we highly recommend, they get the best stuff!), and our tutorials will help even the drunkest uncle get the best/worst footage. This is not going to be a professional video (if you’re looking for that, check out our cool older cousins, Paper Heart Films), and that’s a huge part of the appeal.

Yes! Just make sure to pack the batteries in your carry on luggage. Otherwise, you can travel with the camcorder kit wherever you’d like, and we’re excited to see what you capture!

Yes, kind of! For your teaser film, we exclusively use music that we can properly license, so that we’re not stealing from musicians and your film isn’t getting taken down off the internet (and no one gets sued). That being said, we have a big library of songs from our licensing site for you to choose from, so you can make sure you get the fun/silly/romantic/70s/90s/etc. vibe that matches your day perfectly.

To start, we use new camcorders and always include extra batteries and cards (which we regularly test and maintain) to make sure that everything is in tip top shape. But shit happens! If something seems off about your camcorder, first of all, try changing out the battery and the card. If that doesn’t fix it, call the support number we sent you. We’ll do everything we can to fix it, but if it can’t be fixed, we’ll refund your money. This isn’t something we anticipate happening, but unfortunately is part of the risk of not having a professional there with backup equipment. If you’re super nervous about that, you can always add a second camcorder to your order.

We ship anywhere in Canada! Let us know where you’re located during the booking process and we’l set up a delivery to your address. Cameras are shipped priority, tracked mail and must be shipped carefully because of the lithium ion batteries. We’ll arrange return shipping so all you have to do is put the camera back in the box when you’re done and send it back to us!

If you’re in Victoria, BC, we can arrange for delivery or pick up - just select the option for you during the booking process.

Definitely not! We’re creating films for you - while we like to share our films on our website and social media afterwards, we don’t have to, and you get to choose where/how your film is shared.